ITINERARY

BODY LANGUAGE

Objectives

• Discover when body language is an important mode of communication
• Use body language to increase your personal impact
• Increase your presence and strengthen your command over your listeners
• Learn how to use body language to build rapport with others
• Learn how to read and interpret signals of others
• Learn how to apply body language to help control tension and conflict

Introduction

• Personal introductions (including handshaking)
• Self perception of how other people see you

Personal body language awareness

• Initial diagnostic of personal body language
• Trainer and group feedback
• Understanding the importance of body language

Enhancing your personal body language vocabulary

• Developing a more confident posture
• Making more use of gesture
• Increasing use of facial expression and eye contact

Using body language to increase your personal impact

• How to make an immediate positive impression
• How to communicate a confident and professional style
• How to use body language to help engage with your listeners

Review of personal impact achieved

• Application of techniques developed
• Individual feedback on personal use of body language

Using body language to build rapport

• Understanding the difference between aggressive and assertive body language
• How to develop positive relationships through use of body language
• How to control any negative hidden messages through body language

Reading and reacting positively to signals from other people’s body language

• Understanding signal clusters from others and how they can be interpreted
• How to react positively to negative vibes generated through body language
• How to control a situation through use of body language

Group review of best practice

• Review of key lessons learnt and how to apply
• Individual feedback through group discussion and trainer analysis

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